Your printers and copiers are essential to your operations, and so is their management. When businesses don’t outsource print infrastructure management with Xerox Managed Print Solutions or service agreements, print-related issues often fall to IT personnel. In most cases, this is not the best approach. Here’s why.
Those help desk calls.
Print-related help desk calls can comprise as much as 25% of your IT staff’s contacts with your employees. Issues like low toner alerts, paper jams, worn parts, and error codes can take up so much of your IT team’s time that they can’t give your network the attention it needs. By outsourcing printer management to industry-trained imaging technicians, your IT team will have more time to concentrate on your infrastructure.
Supply inventories.
Keeping your toner supplies matched up with your needs may not seem like a big deal, but small missteps can lead to escalating costs and headaches. Even worse, unscrupulous scammers can trick unwary staff members into purchasing inferior quality toner at outrageous prices.
Instead of stockpiling toner for a fleet of printers and copiers from multiple vendors, savvy business leaders recognize the value in outsourced printer services. Print software alerts your supplier whenever a cartridge needs replacement. An on-time shipment delivers the toner you need, and you won’t need to deal with the hassles.
Device management.
Your equipment provider has a team of industry-trained technicians who understand the inner workings of your copiers. Rather than asking your IT personnel to troubleshoot your copiers, a simple call to your service provider can get a solution underway. In many cases, Managed Print software alerts providers of issues before your staff has even noticed a problem.