24/7 Customer Support at Your Fingertips
As Provinces reopen, and you prepare your unique return to work policies, it’s important to remember that partners like Xerox are working tirelessly to ensure that your team can still receive the same high-quality customer service – regardless of your situation!
Segue Systems is thrilled to announce the launch of the Xerox Support Engage application, that enables your team to access 24/7 customer support from our team of technology experts directly from your cell phone.
What Are the Key Functionalities?
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat (one-way or two-way) with live Digital Support Experts who can provide further support in real-time
WHAT ARE THE BENEFITS OF USING THE XEROX ® SUPPORT ENGAGE APP?
1. Help is available 24×7
2. It’s simple – it takes the complexity of “what resource do I use” and gives the customer one place to get at multiple resources.
3. The app provides at-your-fingertips troubleshooting opportunities, which will bring faster resolution to your problems without the need to talk to us. But if you still want to talk to us, you can request to speak to a Digital Support Agent in your language.
4. We have seen that customers witness a 50% better resolution while using mobile or web app over any other channel.
5. Through the app and web chat, customers can also engage in audio and video chats with our Digital Support Experts. We’ve found that we have a 30% better chance to resolve your problem quickly when using video – and the experience is richer!’
WHERE CAN I FIND THE XEROX® SUPPORT ENGAGE APP?
The Xerox Support Engage app is available at no cost from the iOS App Store and Google Play. It should appear when searching for Xerox® Support Engage or Xerox Corporation.
Google Play: https://play.google.com/store/apps/details?id=com.xerox.support.connect.isupport
App Store: https://apps.apple.com/app/id1485639039