NORWALK, Conn. — Xerox (NYSE: XRX), a leader in diversified business process services, is enabling accelerated adoption of robotic process automation (RPA) services with the latest expansion of its automation software portfolio.
Automation has reached an inflection point in the business process outsourcing (BPO) industry where mature automation tools are now readily available to redesign routine, manual tasks –such as data entry – roles typically performed by humans who can now be re-deployed to higher value roles.
As more clients seek to accelerate their adoption of automation tools, Xerox’s new, packaged offerings enable faster deployment, scalability and time to value. The first tools of the automation package are being provided as part of the Xerox® ClearSight™ suite of products and include:
“Xerox has long been a leader in process automation, supported with hundreds of client engagements and many decades of R&D. We’ve now made this experience more accessible and available for mainstream deployment across multiple industries,” said Sue Watts, chief operating officer, Xerox Global Capabilities. “Automation will drive profound change in how business processes are conducted while delivering tangible benefits – ranging from scalability to accuracy to cost.”
Watts said Xerox is embedding automation tools throughout its portfolio to support its full line of business -- from customer care centers, to finance and accounting processes to the healthcare sector. The company previously announced the benefits of workflow automation on its managed print services when it unveiled Xerox managed print services and workflow automation services.
Automation tools are already being applied with several clients, including:
“Our focus on automation will allow us to deliver improved productivity, expanded margins and efficiencies to client operations while allowing staff to be redeployed to pursue creative and innovative solutions to business challenges,” said Watts. “We’re integrating robotic tools with human users so they work side-by-side – and that changes how work is done.”