Managed IT services, or "A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed." - Wikipedia
So now that Managed IT services are understood to an extent, how can they help you? Why not just call someone when something breaks? Why not have your own department? We'll answer those questions.
The break-fix method is a common idea; don't fix it until it's broken! The problem with that is problems arise unbeknownst to your company, and you don't see it until it's ruined an entire day's work.
Many companies have tried to train employees to manage their IT. What's wrong with that? It can be incredibly costly to train, furnish and employ an IT department, even if it's only one guy. An IT service provider isn't receiving all of their revenue from you, so the costs are minimal compared to paying a full-time (or even part-time) IT specialist. Not to mention, an IT services provider generally provides their own equipment, snatching that costly bill away from your budget.
At Segue, we strive towards an efficient team who helps secure your business against those unforeseen breaks and disasters. Here are some specifics on our services:
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