Are you getting the most value from your managed print services engagement? Second generation partnerships provide new opportunities for expanding benefits and adding new services.
Are you ready to get a better return on your managed print investment? Read on to discover how to take your MPS engagement to the next level.
Plan for Improvement
For long-term benefits from your managed print engagement, we recommend the following steps.
- Try another assessment. Your initial managed print assessment probably revealed hidden costs, workflow bottlenecks, and inefficient devices. As the engagement progresses, another evaluation can be beneficial. Do your current services match your needs? Are your print security needs being adequately addressed? Are you stalled on your commitment to green office initiatives?
- Are you getting the most value from your multifunction systems? If you’re using your multifunction copier to print and copy documents but little else, you’re missing out on some fantastic benefits. With powerful document management capabilities, your staff can use your copier to route information to key departments including accounting, legal, marketing, HR, finance, and more.
- Are you happy with the service level agreement? Successful managed print engagements include flexible SLAs that match your requirements. Some questions to ask yourself include: Is proactive maintenance addressing issues before they have a chance to impact your business? Are you satisfied with service response times? Are problem resolution times within satisfactory parameters? Is onsite service and support readily available?
- Are the lines of communication open? Ongoing monitoring of your print environment is crucial to a successful engagement. You should expect and receive insightful analytics, ongoing communication, and data reporting that keeps you well informed about the health and cost of your print environment.